Terms & Conditions & Store Policy

Terms and Conditions

Effective Date: 31/03/2026.

Last Updated: 31/03/2026.

These Terms and Conditions govern your use of the website [insert website URL] and your purchase of products from Gold and Jewels Ltd (“we”, “our”, “us”).

By using our website and placing an order, you agree to be legally bound by these Terms.

If you do not agree, please do not use our website.

1. About Us

Business Name: Gold and Jewels Ltd (17104853).

Business Address: 21 High Street, Chesham, HP5 1BG.

Email: goldandjewels@icloud.com

Telephone: 01949 748 194

Gold and Jewels Ltd is a retailer of fine jewellery.

2. Eligibility to Purchase

By placing an order, you confirm that:

You are at least 18 years old
The payment details you provide are valid
You are authorised to use the payment method
The information you provide is accurate

We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

3. Product Descriptions

We take reasonable care to ensure product descriptions, images, and prices are accurate.

However:

Jewellery images are for illustration purposes
Colours may vary depending on screen settings
Weights and sizes may have slight tolerances
Natural gemstones may vary in appearance

These variations do not constitute defects.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time. However, the price you pay is the price displayed at checkout.

Payment must be received in full before dispatch.

We use secure third-party payment providers and do not store full card details.

5. Fraud Prevention and Order Verification

To protect our customers and our business from fraud, we reserve the right to perform security checks, including:

Identity verification
Address verification
Payment authentication
Requests for additional documentation

Failure to provide requested verification may result in order cancellation and refund.

We reserve the right to refuse service where fraudulent activity is reasonably suspected.

6. Ownership of Goods

Title (legal ownership) of the jewellery passes to you only once we have received full cleared payment and the goods have been successfully delivered.

Risk in the goods passes upon delivery to the address provided.

7. Shipping and Delivery (High-Value Protection)

For security reasons:

High-value orders may require a signature upon delivery
We may require delivery to the billing address
We may restrict delivery to certain locations
We reserve the right to split shipments

Orders are fully insured until confirmed delivery.

Once tracking confirms delivery and a signature is obtained (where required), responsibility transfers to the customer.

Customers must ensure the delivery location is secure.

We are not liable for theft after confirmed delivery.

8. Failed Deliveries

If delivery fails due to incorrect address details or repeated absence:

Additional shipping fees may apply
Redelivery is not guaranteed within original timeframes

Please ensure your details are accurate.

9. Your Right to Cancel (Consumer Contracts Regulations)

For online purchases, you have the right to cancel within 14 days of receiving your item.

You then have a further 14 days to return the item.

To cancel, email: goldandjewels@icloud.com

10. Returns Policy (Anti-Fraud Protection)

We operate a strict returns process to protect against fraud and product substitution.

Return Conditions

Items must be:

Returned in unused, unworn condition
In original packaging
With all tags intact
Accompanied by proof of purchase

We reserve the right to refuse a refund if an item shows signs of wear, damage, alteration, or tampering.

Serial Numbers & Identification

Where applicable, items may be security marked or recorded.

Any mismatch will be treated as suspected fraud and may be reported.

Return Shipping Requirements

Customers must:

Use a tracked and insured service
Obtain proof of postage

We are not responsible for returns lost in transit.

11. Non-Returnable Items

The following items cannot be returned unless faulty:

Custom-made or personalised jewellery
Resized rings
Engraved items
Earrings (for hygiene reasons)
Items altered at the customer’s request

This does not affect your statutory rights.

12. Refunds

Refunds are processed within 14 days of receiving and inspecting the returned item.

Refunds will be issued to the original payment method.

We reserve the right to deduct amounts for diminished value where handling goes beyond what is necessary to establish the nature and characteristics of the item.

13. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you are entitled to goods that are:

As described
Of satisfactory quality
Fit for purpose

If you believe an item is faulty, contact us promptly at goldandjewels@icloud.com.

We may request inspection before issuing a refund or replacement.

Normal wear and tear, accidental damage, and misuse are not considered faults.

14. Chargebacks and Payment Disputes

If you initiate a chargeback without contacting us first, we reserve the right to provide evidence to the payment provider including:

Delivery confirmation
Signature records
Order verification data
Correspondence

Fraudulent chargebacks may be reported.

15. Limitation of Liability

To the fullest extent permitted by law, Gold and Jewels Ltd shall not be liable for:

Indirect or consequential losses
Loss of profit
Loss of opportunity

Nothing in these Terms excludes liability where unlawful, including liability for death or personal injury caused by negligence.

16. Intellectual Property

All website content — including images, branding, logos, and text — is the property of Gold and Jewels Ltd and may not be reproduced without permission.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

Courier disruptions
Natural disasters
Cyber incidents
Industrial action

18. Privacy

Your use of our website is also governed by our Privacy Policy.

19. Changes to These Terms

We may update these Terms periodically. The latest version will always be published on this page.

20. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Store Policy

Right to Refuse or Cancel Orders

Gold and Jewels Ltd reserves the absolute right to refuse, cancel, or limit any order at our discretion, including but not limited to cases involving:

Suspected fraud
Pricing errors
Product description errors
Payment issues
Bulk purchasing inconsistent with consumer behaviour
Orders flagged by our security systems

If payment has been taken, a full refund will be issued.

Identity Verification

For high-value transactions, we may require identity verification before dispatch. This may include:

Government-issued ID
Proof of address
Payment verification
Confirmation of delivery details

Failure to provide requested documentation may result in order cancellation.

Right to Withhold Dispatch

We reserve the right to delay shipment until all security checks have been satisfactorily completed.

This protects both our customers and our business from fraudulent transactions.

Limitation on Resale

Products are sold for personal use only. We reserve the right to cancel orders where we reasonably suspect commercial resale.

Title Retention (Stronger Version)

Ownership of goods remains with Gold and Jewels Ltd until:

✅ Full cleared payment is received

✅ Delivery has been successfully completed

We reserve the right to recover goods where payment is reversed or fraudulent.

Anti-Fraud Store Policy

Luxury jewellery is frequently targeted by organised fraud. We actively deploy preventative measures.

Our Fraud Controls May Include:

Address verification checks
3D Secure payment authentication
Manual order screening
Delivery risk analysis
Device and transaction monitoring

Orders may be cancelled if risk thresholds are exceeded.

Zero-Tolerance Fraud Policy

We operate a zero-tolerance approach toward:

Chargeback fraud
Item substitution
False “item not received” claims
Identity misuse

Where fraud is suspected, we reserve the right to:

Refuse refunds
Block future orders
Share evidence with payment providers
Report the matter to law enforcement

Delivery Security

For high-value orders we may:

Require signature-only delivery
Restrict delivery locations
Prevent safe-place drop-offs
Use enhanced insurance

Once courier tracking confirms delivery, responsibility transfers to the customer.

Warranty Policy

Manufacturer’s Warranty

Gold and Jewels Ltd provides a [12-month] limited warranty against manufacturing defects from the date of purchase.

This warranty covers:

✅ Faults in craftsmanship

✅ Setting defects

✅ Clasp failures

✅ Structural issues

What Is Not Covered

The warranty does NOT cover:

Normal wear and tear
Accidental damage
Stone loss due to impact
Bent claws from misuse
Chemical exposure
Third-party repairs
Lost items
Theft

Damage caused by failure to properly care for jewellery is not considered a manufacturing defect.

Inspection Requirement

We reserve the right to inspect items before approving warranty claims and may repair rather than replace items where appropriate.

Jewellery Care Policy

Fine jewellery requires responsible ownership.

To preserve your piece:

Remove jewellery before sports, cleaning, or heavy activity
Avoid contact with perfumes, lotions, and chemicals
Store items separately to prevent scratching
Clean gently using appropriate materials
Have settings periodically checked

Failure to follow care guidance may void warranty eligibility.

Gold and Jewels Ltd is not liable for damage resulting from improper care.

Ring Sizing Disclaimer

Customers are responsible for selecting the correct ring size prior to purchase.

We strongly recommend professional sizing by a jeweller.

Important Notes:

Fingers change size due to temperature, hydration, and time of day.
Wide bands often require larger sizes.

Resizing Limitations

Some rings cannot be resized, including:

Eternity bands
Certain stone-set designs
Tension rings
Custom pieces

Resizing may incur a fee unless explicitly included in the purchase.

Repeated resizing is not recommended and may compromise structural integrity.

Repair Policy

We are pleased to assist with repairs where possible.

Repair Eligibility

Repairs may be offered for:

Manufacturing faults (within warranty)
Wear-related maintenance (chargeable)
Stone tightening
Professional cleaning

Non-Eligible Repairs

We may refuse repairs where:

Structural integrity is severely compromised
Prior third-party work has been performed
The risk of further damage is high

Repair Risk Acknowledgment

By submitting jewellery for repair, you acknowledge that:

Some repairs carry inherent risk
Stone removal/resetting may expose hidden weaknesses

Gold and Jewels Ltd is not responsible for pre-existing structural issues revealed during repair.

Authentication Guarantee

We guarantee that all products sold by Gold and Jewels Ltd are genuine and accurately described.

Where applicable:

✅ Precious metals are hallmarked in accordance with UK regulations

✅ Diamonds and gemstones are described to the best of industry standards

✅ Certification is provided when stated

Natural Variations

Many gemstones are naturally occurring and may display inclusions, colour variation, or unique characteristics.

These are not defects — they are part of the stone’s natural beauty.

Independent Verification

Customers are welcome to seek independent appraisal. However, minor differences in grading opinions do not constitute misrepresentation.

Pricing Error Clause

Pricing Accuracy

While we strive for accuracy, errors may occasionally occur.

If a product is listed at an incorrect price due to:

Typographical mistakes
Technical errors
System faults
Currency conversion issues

Gold and Jewels Ltd reserves the right to cancel the order.

If an Error Occurs:

You will be notified promptly and offered the option to:

✅ Repurchase at the correct price, or

✅ Receive a full refund

We are not obligated to supply goods at an incorrect price.