Shipping Policy

Effective Date: 31/03/2026.

Last Updated: 31/03/2026.

This Shipping Policy outlines how orders placed with Gold and Jewels Ltd (“we”, “our”, “us”) are processed, shipped, and delivered.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within [1–3 business days] after full payment has been received and cleared.

Please note:

Orders are not processed on weekends or public holidays.
During busy periods (such as holidays or sales), processing times may be slightly longer.
We reserve the right to delay dispatch if additional security checks are required.
Some orders may take longer to process than others depending on stock levels and availability.

You will receive a confirmation email once your order has been dispatched.

2. Delivery Methods

To protect high-value items, we use trusted and trackable delivery services such as:

Royal Mail Special Delivery
Secure courier services
Signed-for delivery providers

All shipments are tracked and, where appropriate, insured.

We reserve the right to select the most appropriate delivery method for your order based on value, destination, and risk assessment.

3. Shipping Costs

Shipping costs are calculated at checkout unless stated otherwise.

We may offer promotional free shipping from time to time. Where free shipping is offered, we still reserve the right to choose a secure delivery method.

4. Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed.

Gold and Jewels Ltd is not responsible for delays caused by:

Courier issues
Weather disruptions
Customs processing
Industrial action
Events beyond our reasonable control

However, we will assist you in resolving delivery issues wherever possible.

5. High-Value Shipment Security

Due to the nature of fine jewellery, additional security measures may apply:

Signature may be required upon delivery
Delivery may be restricted to the billing address
Safe-place delivery options may be unavailable
Items may not be left unattended

We reserve the right to hold or cancel orders if we believe delivery cannot be completed safely.

6. Customer Responsibility for Delivery Information

Customers are responsible for ensuring that:

The shipping address is accurate
Someone is available to receive the parcel if required
The delivery location is secure

We are not liable for orders shipped to incorrectly provided addresses.

Additional shipping fees may apply for resending parcels.

7. When Responsibility Transfers to You

Orders remain insured and our responsibility until confirmed delivery.

Confirmed delivery includes:

Courier tracking confirmation, and
Signature confirmation where required.

Once delivery has been confirmed, responsibility for the item transfers to the customer.

We are not responsible for loss or theft occurring after confirmed delivery.

8. Missed Deliveries

If a delivery attempt is unsuccessful:

The courier may reattempt delivery
The parcel may be held at a local depot
You may need to arrange redelivery

Failure to collect or rearrange delivery may result in the item being returned to us.

Additional shipping charges may apply for redelivery.

9. Lost or Delayed Shipments

If your order appears lost or significantly delayed, please contact us at:

Email: goldandjewels@icloud.com

We will open an investigation with the courier.

Please note:

Courier investigations can take time
Refunds or replacements cannot be issued until the courier confirms the parcel is lost

This policy helps prevent fraudulent claims while ensuring legitimate issues are resolved.

10. Damaged Parcels

If your parcel arrives visibly damaged:

Take photographs before opening if possible
Notify us within 48 hours of delivery
Keep all original packaging

Failure to report damage promptly may affect our ability to make a claim with the courier.

11. International Shipping (If Applicable)

If you offer international delivery, keep this section. Otherwise delete it.

Customers are responsible for:

Customs duties
Import taxes
Local handling fees

These charges are not included in the purchase price.

We are not responsible for delays caused by customs.

If a parcel is refused due to unpaid charges, shipping costs may be deducted from any refund.

12. Fraud Prevention

To protect our customers and business, we reserve the right to:

Request identity verification
Require delivery to the billing address
Cancel orders flagged as high-risk
Use signature-only delivery

We may refuse shipment where fraud is reasonably suspected.

13. Contact Us

If you have any questions about shipping, please contact:

Gold and Jewels Ltd

Email: goldandjewels@icloud.com

Telephone: 01949 748 194

Address: 21 High Street, Chesham, HP5 1BG.